Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition that you received it.

• Unworn or unused, with tags.

• In its original packaging.

• Accompanied by the receipt or proof of purchase.

2. How to Start a Return

To start a return, you can contact us at zenithcurio@gmail.com.

Please note: Returns will need to be authorized by our team before being sent back. Once your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right for you.

4. Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as:

• Custom products (special orders or personalized items).

• Personal care goods (beauty products).

• Hazardous materials, flammable liquids, or gases.

• Sale items and gift cards.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

6. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

 

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at zenithcurio@gmail.com.